Q: Do you ship to all states?
A: We ship only to the contiguous 48 United States. We do not deliver to Alaska, Hawaii, U.S. territories, or PO boxes.
Q: How much does shipping cost?
A: Standard shipping is completely free for all orders – no minimum purchase required.
Q: How long does it take to process my order?
A: Orders are processed within 1‑2 business days, then delivered within 3‑7 business days after dispatch.
Q: What carriers do you use?
A: We use FedEx, UPS, USPS, and regional carriers like OnTrac or LaserShip, depending on your location.
Q: How do I track my order?
A: We email you a tracking number once the carrier scans your package. You can track it directly on the carrier’s website.
Q: Can I cancel my order?
A: Yes, but only before packing begins (usually within 2 hours on business days). After shipment, you must receive and then return it – but return shipping is free.
Q: What is your return window?
A: You have 30 calendar days from delivery to request a return.
Q: What condition must items be in?
A: Items must be unused, unopened, and in original packaging. We cannot accept opened personal care products for hygiene reasons.
Q: Is return shipping free?
A: Yes, we provide a prepaid label for all returns – no matter the reason. There is no restocking fee either.
Q: How long does a refund take?
A: We process refunds within 1‑2 business days after we receive your return. Your bank may take 7‑10 business days to post the credit.
Q: What if I receive a damaged or wrong item?
A: Report it within 3 calendar days of delivery, keep the packaging, and provide photos. We will replace or refund at no cost, and we cover return shipping.
Q: Do you charge sales tax?
A: Yes, we collect sales tax based on your shipping address and applicable laws. The tax is shown at checkout.
Q: What payment methods do you accept?
A: Visa, MasterCard, and PayPal.
Q: Is my personal information secure?
A: Yes, we use SSL encryption and secure payment gateways. We do not store your full card details. See our Privacy Policy for more.
Q: Are you affiliated with Costco?
A: No, we are an independent distributor and not affiliated with Costco Wholesale Corporation or any of its brands. All products are genuine.
Q: Can I change my shipping address after ordering?
A: Email us immediately – we will try to update it if the label hasn’t been printed. Once shipped, we cannot redirect.
Q: What if my delivery is delayed?
A: We are not responsible for carrier delays due to weather, holidays, or other factors. If it exceeds 15 business days, contact us – we will reship or refund.
Q: Do you offer wholesale pricing?
A: Yes, please email us with “WHOLESALE” in the subject line for bulk pricing and terms.
Q: How can I contact you?
A: Email info@kirklandsignatture-us.it.com or call +1 914-793-2456, Monday‑Friday 9 AM – 6 PM ET.